Carlos M. Serrano graduated as a dentist from the University of Concepción in Chile in 2004. In 2010 he obtained his master's degree in medical education and in 2012 he completed the specialty in Prosthodontics. In 2023 he received his PhD with his research in the applications of extended reality (XR) and digital dentistry in dental education.

Since 2015, Carlos has worked at ACTA's Digital Dentistry department, focusing on the development and implementation of new technologies in dental education and care. Since 2024, he has been appointed head of the department of Integrated Dentistry & General Oral Care Clinic, where patient care is provided by dentistry students under the supervision of approximately sixty dentists.